Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment the same day you call. Our technicians carry the tools and parts needed for this common repair. A typical track realignment takes 30-60 minutes. For severe cases requiring track replacement, we can often complete the job within 24 hours.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can be caused by several factors: impact from vehicles or heavy objects hitting the door, worn or loose mounting brackets, settling of the garage structure over time, broken cables causing uneven door movement, or improper installation. Regular maintenance can help prevent misalignment issues.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations, including industrial doors. We partner with reputable financing companies to provide competitive rates and manageable monthly payments. Many of our customers qualify for 0% interest promotions. Contact us for a free quote and financing pre-approval.

Question 4

What is included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers parts and labor on all installation and repair work. This includes springs, cables, rollers, hinges, tracks, panels, and opener components we install or repair. The warranty is transferable if you sell your home, adding value to your property.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance to keep your garage door operating safely and efficiently. Our 25-point inspection covers all mechanical components, safety features, and lubrication. Regular maintenance can extend your door's lifespan by 5-10 years and prevent 90% of emergency repairs.

Question 6

Do you provide emergency service on weekends and holidays?

Accepted Answer

Absolutely! We offer true 24/7 emergency service, including weekends and holidays, at no extra charge. We understand that garage door problems don't follow a schedule. Our average response time for emergencies is 60 minutes in our primary service areas.

Question 7

What brands of garage doors do you install?

Accepted Answer

We install all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We can help you choose the best door for your needs and budget, whether you want a traditional raised panel design, modern contemporary style, or rustic carriage house look.

Garage Door Norwalk

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